Episode 54

Managing Clients

January 12, 2016

Today we’re jamming on client relationships for creative entrepreneurs – everything from firing a client from hell to keeping the dream clients well … dreamy. This episode is going to be great for any of you service-based creatives who rely on clients for a paycheck, and for any creative entrepreneurs who are struggling with defining their process, laying out their contracts, and creating expectations.

Episode Transcript
"If you want dreamy engagements with your clients, know your red flags and how to deal with them."
- Emily Thompson

Discussed in this Episode

  • Knowing your own positioning + offerings first
  • Setting expectations for process, communication, timeline, etc.
  • Showing only your best work and the work you want more of
  • Red flags
  • Onboarding, contracts & payments
  • Setting the timeline from the beginning
  • What to do when client management goes bad
  • Firing clients and that moment of reckoning
  • Client love

Resources Mentioned

Hosts + Guests

Emily Thompson
Emily Thompson


Almanac Supply Co

Kathleen Shannon
Kathleen Shannon


Braid Creative