Today we’re jamming on client relationships for creative entrepreneurs – everything from firing a client from hell to keeping the dream clients well … dreamy. This episode is going to be great for any of you service-based creatives who rely on clients for a paycheck, and for any creative entrepreneurs who are struggling with defining their process, laying out their contracts, and creating expectations.
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Topics discussed in this episode:
- Knowing your own positioning + offerings first
- Setting expectations for process, communication, timeline, etc.
- Showing only your best work and the work you want more of
- Red flags
- Onboarding, contracts & payments
- Setting the timeline from the beginning
- What to do when client management goes bad
- Firing clients and that moment of reckoning
- Client love
KATHLEEN SAID:'The first step in good client relationships is to know your own positioning, expertise and offerings.' -@andkathleen Click To Tweet 'Show only your best work and only the work you want more of.' -@andkathleen Click To Tweet 'If you don't have a contract, you need to have one.' -@andkathleen Click To Tweet 'Think through every worst case scenario and your contract should outline the exit strategy there.' -@andkathleen Click To Tweet 'It's easy to villainize your client if you're frustrated or scared that you're not doing a good job.' -@andkathleen Click To Tweet
EMILY SAID:'Managing your clients is the difference between a super frazzled & a really dreamy experience.' @EmilyM_Thompson Click To Tweet 'If you want dreamy engagements with your clients, know your red flags and how to deal with them.' -@EmilyM_Thompson Click To Tweet 'The most boss you can be comes whenever you just say what you mean.' -@EmilyM_Thompson Click To Tweet 'Dreamy clients are dreamy because you manage them perfectly.' -@EmilyM_Thompson Click To Tweet 'Even the dreamiest clients, if mismanaged, are going to have a shit time with you.' -@EmilyM_Thompson Click To Tweet
Resources discussed in this episode:
- Being Boss Episode #25: Your Capacity to Have with Brooke Castillo
- Clients From Hell
- Business and Legal Forms for Graphic Designers by Eva Doman Bruck
- Val Geisler
- Being Boss Episode #48: Boss Integrity with Jay Pryor
- Timeline – Calendar App
- Lindsay Kluge of Ginger Tonic Botanicals
- Brenda Mangalore
More from Kathleen:
- Braid Creative
- Free Braid ebook: 7 Ways Designers Become (& Brand Themselves As) Creative Experts
- And Kathleen (personal blog)
- The Braid Method Branding ECourse
- DIY Coaching for Creatives
More from Emily:
- Indie Shopography
- Emily M. Thompson (personal blog)
- Toolkits: a subscription service of guidance & tools to help you run your business like a boss, delivered straight to your inbox
- free Online Business Webinar Series
- Indie Tactics newsletter: free exclusive biz tips and tricks
- GYST Subscription
Connect with us on Instagram:
- Being Boss Podcast – @beingbossclub
- Kathleen – @andkathleen
- Emily – @emilym_thompson